We offer free local pickup on all merchandise!

Pickup is usually available during weekend show hours when our team is on site. Once your order is ready, you’ll receive a “ready for pickup” email with instructions.

Pickup orders are typically prepared within 2–3 business days. If weekend hours don’t work for you, we’re happy to try to coordinate a weekday pickup when possible, but please note that weekday availability can be limited due to staff and building access.

All merchandise sales are final. We do not offer refunds for change of mind - however, we want your merch to fit, so we’re happy to offer size exchanges (as long as we have the item available!)

In the event of an exchange, customers are responsible for return shipping costs. Once we receive the item back, we’ll ship out the new size.

If the requested size is sold out, we may offer store credit instead.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include:

• Your order number
• A brief description of the issue
• Clear photo(s) of the item

We’ll make it right as quickly as possible.

No worries, it happens!

As long as your order hasn’t been shipped yet, we can update the address on our end. Please email us at merch@concourseproject.com as soon as possible with your order number and the correct shipping address so we can catch it before it leaves our hands.

Once a package has been handed off to USPS, we’re no longer able to change the address. At that point, you may need to contact USPS directly for assistance.

We know how frustrating this can be! Once a package is scanned as delivered by USPS, it is in the carrier’s possession and no longer under our control - but there are a few things that usually help locate it.

We recommend:
• Double-checking the shipping address on your order confirmation
• Checking around your home (porch, side door, mailbox area, parcel lockers, etc.)
• Asking neighbors in case it was delivered nearby by mistake
• If you live in an apartment complex, checking with your leasing office or mailroom
• Contacting your local post office directly
• Filing a “Missing Mail” search request with USPS

Packages are sometimes marked delivered 1–2 days before they physically arrive, so it’s worth waiting a short time as well.

If you still can’t locate your package after contacting USPS, please reach out to us at merch@concourseproject.com and we’ll do our best to assist you with next steps.

We want your new merch to look its best for a long time ✨

For most of our garments, we recommend:

• Washing in cold water

• Turning the item inside out to help preserve prints and embellishments

• Air drying when possible (or tumble dry on low)

• Avoiding irons directly on any graphics or embellishments

We do not recommend ironing garments.

For best results, please refer to the individual product page for any item-specific care instructions.

Treat it well, and your dancefloor drip will last a lifetime!